Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to orders placed with Durumcore and shipped to addresses within the United States.

Production and Processing

Our products are made after an order is placed. Normal production and processing time is 2–5 business days.

Once your order has shipped, you will receive a shipping confirmation by email. If tracking is available, the email will include a tracking number.

Estimated Delivery Time

The estimated total delivery time is normally 5–10 business days from the date your order is confirmed.

Delivery times are estimates and are not guaranteed. Delays may occur during periods of high demand, holidays, promotional campaigns, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

If a different delivery estimate is displayed on the product page or during checkout, that estimate applies to the relevant order.

Shipping Costs

Shipping charges are displayed during checkout before you complete your order.

Flat-rate shipping: $10
Free shipping on orders over: $100

Any applicable taxes will be displayed during checkout where required.

If an order is shipped from outside the United States, customs duties, import taxes, or carrier processing fees may apply. Unless expressly stated as included during checkout, these charges are the customer’s responsibility.

Orders Shipped in Multiple Packages

Some products may be produced or shipped from different production facilities. Your order may therefore arrive in multiple packages on different days.

You will not be charged additional shipping fees if we divide your order into multiple shipments.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us as soon as possible at post@durumcore.com. We cannot guarantee that an address can be changed after production or shipping has begun.

If an order must be reproduced or reshipped because the customer provided an incorrect or incomplete address, the customer may be responsible for the actual costs of reproduction and reshipping.

Unclaimed or Undeliverable Packages

Customers are responsible for collecting packages within any deadline established by the carrier.

If a package is returned because it was unclaimed, refused, or could not be delivered due to an incorrect address, the customer may be responsible for the actual return and reshipping costs.

An unclaimed or refused package is not automatically treated as a valid return or cancellation.

Delayed Shipments

Contact us at post@durumcore.com if your order has not arrived within the estimated delivery period. Include your order number so we can investigate.

We aim to ship orders within the timeframe stated at checkout. If no shipping timeframe is provided, we will ship the order within 30 days.

If we cannot ship within the promised timeframe, we will notify you and provide the option to:

Agree to a revised shipping date; or
Cancel the affected order and receive a prompt, full refund for the unshipped items.

Damaged, Missing, or Lost Shipments

Arrives damaged
Is missing one or more items
Does not arrive

Please include:

Your order number
Photographs of the package and any damage
A description of what is missing or damaged

We will investigate the matter with the carrier or production partner and provide an appropriate replacement, refund, or other remedy in accordance with applicable law.

The risk of loss remains with Durumcore until the order is delivered to the shipping address, the customer, or an authorized recipient. Once the carrier confirms delivery, responsibility for the package passes to the customer, except where applicable law provides otherwise.